Delivery and Returns

Ibban

ORDER TRAKING Once your order has left us, you will receive an email containing an air waybill number to track its progress online. If you are a registered customer, you can also follow your delivery by signing into your account and selecting My Account, followed by Order Status.Our shipping partner, DHL, also offers you the flexibility to make changes to your delivery while your purchase is on its way to you. Enter your mobile number at checkout to receive an SMS notification after your order has been dispatched, follow the link provided and choose from a range of options including:Rescheduling your delivery for a nominated day Placing your shipment on hold if you are away from home Arranging to collect your order from a DHL service point

EXCHANGES & RETURN Returning an item couldn't be easier. Try your purchases on in the comfort of your own home and if you need to send them back, you have 7 days from the date you received your order to exchange or return. We will collect from your home, work or an alternative address for free.Shipping is complimentary on all exchanges, although customers outside EUROPE are responsible for taxes and duties.Please make sure your items are returned new, unused and with all IBBAN and IBBAN garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.Please contact our customer care team by emailing  ibban@ibban.com or via whatsapp +34 690 327 641 if you have any further questions.